Get Your Purchase Fast and Free (orders over $50 in the Continental US)!
Current Shipping Promotion:
To be entitled to our current Free Ground Shipping promotion (orders over $50 before tax and shipping in the Continental United States), please select Free Shipping in the shopping cart at checkout. Northwest Pets reserves the right to select the choice of carrier for free shipping (most free shipping packages are sent United States Postal Service Priority Mail with package tracking).
Please note: Free Ground Shipping DOES NOT apply for Alaska and Hawaii and will be added at the most affordable rate prior to shipping to these states (a verification call or e-mail contact will be made before any shipping charges are charged to your credit card). Shipping charges for these states WILL NOT display in the shopping cart on an order over $50 (shipping will display as free), but will be added to the order at our cost (after a verification call to the customer).
Free shipping offer is also not available in the Boise metropolitan (Treasure Valley) area. However, merchandise can be made available for in-store pick up after purchasing online.
Order Processing & Shipping Information:
Online orders are processed Monday through Friday. Typically, orders will be packed and shipped within 2 business days. Occasionally, orders may result in an out of stock situation, in which the customer will be notified of potential delays. Customers can check the availability of any item by calling Northwest Pets at 208-939-8119 from 10am to 7pm MST Monday through Saturday or 10am to 5pm MST on Sunday. Availability information on our shopping site may lag actual inventory status as inventory levels are not continuously updated in real time.
If you have Ted-e-Club Loyalty Points available for redemption at the time of your purchase (click Ted-e-Club Savings for more information), the savings will not be reflected in the shopping cart, but will be subtracted from your order prior to charging your credit card. Your revised total reflecting your Ted-e-Club loyalty credit will appear on the receipt mailed with your order. Please note that you need to sign up for a Northwest Pets account either online or at one of our physical store locations to earn Ted-e-Club points. Please note that points are not earned when utlizing the "Quick Checkout" feature of the online shopping cart (log into your account when shopping on-line to earn points!).
We process your credit card payments (both web-based and in-store) through our own safe and encrypted merchant payment gateway operated by NCR. Orders that are not accepted online may not be able to be processed due to a credit card error (cancelled, over-limit, CVV number mismatch, address mismatch, cardholder name mismatch, etc). Customers will be contacted by phone or e-mail if there is a credit card processing issue associated with their order.
Shipping costs are calculated by total order weight and charged at our cost. We do not mark up shipping costs or pass on hidden handling charges. Items will be shipped by the selected UPS or Fedex method, according to the needs of the customer.
A valid street address, not a P.O. Box, must be provided when ordering. At this time, Northwest Pets ships only to addresses in the United States. We will notify you if we have a problem validating your address within our USPS, UPS or Fedex shipping database. We cannot ship to invalid addresses. Northwest Pets is not responsible for costs incurred to re-ship items to addresses that have been incorrectly entered by the customer.
Sales tax is charged at 6% for all customers inside Idaho, which is the physical location of Northwest Pets. Shipments to all other states are not charged sales tax at this time.
At this time, the Northwest Pets WebStore accepts Visa, MasterCard, Discover and American Express through the secure NCR SecurePay shopping cart. Your credit card information is encrypted at the time of purchase and protected during processing by Northwest Pets in accordance with industry PCI compliance standards. Personal checks are not accepted for online orders at this time.
UPS Ground Shipping Time Estimate from the Northwest Pets WebStore:
This map is a general representation of UPS Ground transit times and may not reflect the impact of transit system disruptions such as inclement weather, zombie outbreaks, etc.